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Portugal by Fidalgo

Privacy Policy

This policy explains how we handle your personal information in accordance with the GDPR and Portuguese data protection law.

Last updated: June 2026

1.Introduction

Portugal by Fidalgo is committed to protecting the privacy and personal data of its customers and website visitors.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese legislation.

2.Data Controller

The data controller responsible for processing your personal data is João Luís Fidalgo Unipessoal, Lda., NIF 514 086 556, Rua Professor Simões Raposo, Lisboa. Email: bookings@portugalbyfidalgo.com. Website: portugalbyfidalgo.com.

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.

3.Personal Data We Collect

When you submit a quote request, book a service, contact us or use our website, we may collect the following personal data:

Identification Information

  • Name
  • Nationality (when relevant)

Contact Information

  • Email address
  • Telephone number

Booking Information

  • Pick-up and drop-off locations
  • Flight details
  • Travel dates and times
  • Number of passengers
  • Luggage information
  • Special requests

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookies and similar technologies

4.How We Use Your Personal Data

We process personal data for the following purposes:

Service Provision

  • Responding to quote requests
  • Managing bookings
  • Providing transfers and tours
  • Customer support

Communication

  • Sending booking confirmations
  • Providing service updates
  • Responding to enquiries

Legal Compliance

  • Fulfilling legal obligations
  • Accounting and tax requirements
  • Fraud prevention

Website Improvement

  • Analysing website performance
  • Improving user experience
  • Understanding visitor behaviour

Marketing Communications

We will only send promotional communications where you have provided your consent or where permitted by law. You may withdraw your consent at any time.

5.Legal Basis for Processing

Under the GDPR, we rely on the following legal bases:

  • Contract Performance — processing necessary to provide the services requested by you.
  • Legal Obligations — processing required to comply with Portuguese and European legal obligations.
  • Legitimate Interests — processing necessary to operate and improve our business, provided your rights do not override those interests.
  • Consent — processing based on your explicit consent, including marketing communications and certain cookies.

6.Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy.

Booking records may be retained for up to 10 years where required by accounting or tax legislation. Customer communications are kept for as long as reasonably necessary. Marketing data is retained until consent is withdrawn. Technical data is retained according to applicable cookie retention periods.

When personal data is no longer required, it will be securely deleted or anonymised.

7.Sharing of Personal Data

Portugal by Fidalgo does not sell personal data. Personal data may be shared with service providers, payment providers, website hosting providers, IT support providers, accountants, legal advisers and public authorities where required by law or official request.

All third parties processing personal data on our behalf are required to implement appropriate security measures and comply with applicable data protection laws.

8.International Transfers

Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with GDPR requirements, such as adequacy decisions, Standard Contractual Clauses or other legally approved transfer mechanisms.

9.Your Rights

Under the GDPR, you have the right of access, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent.

To exercise any of these rights, please contact bookings@portugalbyfidalgo.com. We may request proof of identity before processing certain requests.

10.Security Measures

Portugal by Fidalgo implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

While we strive to protect personal data, no online transmission or storage method can be guaranteed as completely secure.

11.Cookies

This website uses cookies and similar technologies. For detailed information regarding the cookies we use and how to manage them, please refer to our Cookie Policy.

12.Third-Party Links

Our website may contain links to third-party websites. Portugal by Fidalgo is not responsible for the privacy practices or content of those external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

13.Complaints

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority. In Portugal, this authority is the Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt.

We encourage you to contact us first so that we may attempt to resolve your concerns directly.

14.Changes to This Privacy Policy

Portugal by Fidalgo reserves the right to update this Privacy Policy at any time. Any changes will be published on this page together with the updated revision date.

Continued use of the website after changes have been published constitutes acceptance of the updated Privacy Policy.